Home Text messaging IHG Hotels selects Kipsu’s digital messaging solution

IHG Hotels selects Kipsu’s digital messaging solution


IHG Hotels & Resorts selected Kipsu’s digital messaging solution to drive guest engagement, increase review scores and improve staff efficiency.
Many customers prefer to message the staff instead of going to the front desk or calling the front desk clerk. Kipsu enables hotel teams to deliver personalized service through digital channels, making guest inquiries simple for both guests and hotel colleagues.

IHG’s Kimpton brand has been using Kipsu’s offerings since 2015. “Kipsu has enhanced Kimpton’s customer services on-site and will certainly bring similar benefits to the broader IHG portfolio,” said Rachel Liao, Director of Customer Experience. at Kimpton Hotels & Restaurants.

Kipsu’s custom messaging solution integrates into key systems like Opera PMS and Quore and streamlines room operations. From the browser or Kipsu mobile app, teams can sync data, stay on top of high-priority requests, and save time while working at reception or moving around the property.

IHG hotels and resorts will benefit from preferred rates, custom integrations, dedicated customer support, and access to SMS text messaging and next-generation messaging channels like Apple Business Chat and Google Business Messaging.

“We see a great opportunity to support IHG Hotels in their guest satisfaction goals as well as increase team efficiency,” said Tom McGurran, SVP and General Manager of Hospitality at Kipsu.