- If you’re having trouble receiving an SMS code from Instagram, you may need to try another form of two-factor authentication.
- You also need to make sure your phone is not in Do Not Disturb mode and Instagram service is not offline.
- Here are seven of the best ways to troubleshoot Instagram when it’s not sending SMS codes.
In an arms race to stay ahead of hackers and cybercriminals, instagram uses a variety of tools to guarantee your identity and ensure that only authorized users have access to their accounts. One of these tools is to send a code by SMS in the form of two-factor authentication.
But if Instagram doesn’t send an SMS code when you need it, you may get locked out and banned from your account. Don’t panic: here are seven ways to find Instagram when it won’t send you an SMS code.
Make sure you’re using the right phone
If you’re waiting for an SMS code and you don’t receive it, one of the most common problems is that you’re using a different phone or have changed your phone number since setting up two-factor authentication. It’s easy to lose track of all the devices and apps that depend on an old number when you switch phones. But all is not lost; When you set up two-factor authentication, Instagram also asked you to set up an email address as well. You may also have enabled two-factor authentication with an authenticator app.
Either way, you should have at least one other method available to you to log in. After regaining access to your account, remember to change your two-factor authentication settings and update your phone number. To do this, run the instagram app and press your account icon basically. Press the three line menu up and choose Settings. Faucet Security and finally choose Two-factor authentication to make the necessary changes.
Make sure you have a reliable internet and cellular connection
You won’t be able to get a code from Instagram if your cellular connection is bad or you’re out of service area. This isn’t usually a serious concern, but if you’re camping in the woods for the weekend, you might be out of luck until you get back to civilization. Find your cell strength at the top of the home page and move to another area if needed.
Check that you can receive text messages
This is a fairly obscure issue, but it’s not inconceivable that you might have a problem with your mobile carrier, a problem with your plan, or a bug in the Messages app. Either way, get someone else to text you to make sure you are receiving text messages.
Make sure your phone is not set to Do Not Disturb
This one’s easy to miss: you might not see the text messages coming in because your phone is in do not disturb mode. On iPhone, swipe down from the top right corner of the screen and check the To concentrate button. If it says anything other than “Focus”, tap it to turn on all notifications.
If you have an Android device, the process is quite similar. Swipe down from the top of the screen and find the Do not disturb Shortcut icon. If it’s on, tap it to turn it off. Now, you may find that you have already received one or more SMS messages.
Check if Instagram is offline
If you have tried more than once to recover your Instagram account but you do not receive the SMS message, it is possible that the Instagram service itself is down. To see if the problem is with Instagram rather than your app or phone, you can check the Instagram status page on Downdetector. You can also search “is Instagram down” in your web browser. If it’s offline, you’ll have to wait for the service to be restored and then try again.
Clear your Instagram app cache
The app might not send a request to the Instagram server for your SMS code because your app’s data cache contains some kind of corrupted data. The solution is relatively simple. If you use Instagram on an iPhone, uninstall app then reinstall it from the App Store.
If you have an Android device, you can clear the cache without uninstalling the app. Start the Settings app and press apps. If necessary, press See all apps then press instagram. Faucet Storage and cachingand the faucet Empty the cache followed by Clear Storage.
Try to receive the SMS message from another device
Finally, if you’ve tried everything and still can’t get an SMS code, try logging in and requesting the SMS code using another device. For example, if you were using your iPhone or Android device, try signing in with a browser on your computer. Sometimes it is enough to request a connection from another device to get the code. Be sure to stay on the same Wi-Fi network, if possible – if you send connection requests from multiple networks, this may be a red flag and Instagram may temporarily block account connections.