Home Text messaging Naperville launches Text To 911 service

Naperville launches Text To 911 service



Those in Naperville can now text 911 in an emergency. The city’s Public Safety Response Point (PSAP) announced the launch of the service today.

The addition of texting means people in an emergency in Naperville who cannot call now have a second option to reach first responders. The service works for Verizon, AT&T and T-Mobile / Sprint wireless users.

Call if you can

The authorities stress that the SMS option should only be used when calling is not an option. Voice calls make it easier for a dispatcher to ask questions and direct help or vital instructions in a faster manner. The text messaging option is intended for those who may find themselves in a scenario where speaking could be life threatening to the caller. Deaf people and those who have hearing or speech impairments can also use it.

“This is a great improvement in public safety for the Town of Naperville. Texting 911 offers citizens facing an emergency another way to contact 911 dispatchers for help, ”Emergency Communications Director Jillianne Chuffo said in a press release. “Our dedicated PSAP team is there for you, 24 hours a day, 7 days a week, 365 days a year. We encourage you to remember: Call if you can, text if you can’t and know that we’ll be on the other end of the phone to help you.

How to send an SMS to 911

Users only need to enter “911” in the “To” or recipient of service field. They should keep texts short and free from abbreviations, slang, or emojis. The first SMS sent should indicate the location of the person and the type of emergency help needed. The 911 call taker can ask further questions via text message.

“While we would like to stress that calling 911 is still the fastest and most reliable way to contact us, we know that offering optional texting is essential in many scenarios,” said Chuffo. in the press release. “We are grateful that we can offer texting as an option to citizens who have an emergency but are unable to speak, either because it is not safe or because of a disability. “

More about the service

Authorities say the service currently does not allow people to send photos or videos. They also note that an SMS or data plan is required to use the service and that SMS may be delayed, undelivered, or received out of order. Text messages to 911 cannot be part of a group text message to other people. And location information is not received by text like it is when calling 911. Finally, officials say texting and calling 911 with a false report are crimes.

More information on the service is available on the Town of Naperville website.

Kim Pirc reports from Naperville News 17.

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