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NYPD launches new text messaging service for Southeast Queens residents of 113th Precinct – QNS.com

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A New York City Police Department (NYPD) officer wearing a protective mask watches as people gather in Sheep Meadow in Central Park during the coronavirus disease (COVID-19) outbreak in Manhattan, New York City, USA, May 15, 2020 (REUTERS / Andrew Kelly)

Residents of South East Queens will have a whole new way of communicating with police. NYPD is launching a new public feedback initiative with the goal of creating a “feedback loop” with those served by the 113th District in Jamaica.

Starting this month, residents of South East Queens who have filed a criminal complaint will receive a text message with a link to a customer service investigation. This will help identify customer service gaps, as well as strengths, and provide hard data to inform policy improvements, officials said.

The SMS will arrive approximately a month after the complaint is filed, giving the NYPD the opportunity to investigate the case and ensure that complainants of certain crimes, such as domestic violence and homicide, do not receive threats.

“With these new textual surveys, we will increase our ability to gather feedback from New Yorkers so that we can identify service gaps and improve customer service which, in our opinion, is not just common sense but a top priority, “said the police commissioner. said Dermot Shea. “This is neighborhood policing in action and another important way to strengthen our relationship with those we serve. “

The program begins as a pilot in Ward 113 and Ward 25 in East Harlem. With the texting initiative, the NYPD will now contact New Yorkers who have filed a complaint with the goal of soliciting feedback from people who have received a wide variety of help and assistance, which may include reporting property. lost or reporting a crime such as petty theft. , harassment, hate crimes and assault.

The survey asks simple questions about the services received and also offers the possibility of obtaining general comments.

The NYPD will use the information collected to help identify areas of service that are effective as well as ways to continually improve the service that constituencies provide to their communities.

“We are proud to support the NYPD by funding this important public feedback initiative,” said Susan Birnbaum, President and CEO of the New York City Police Foundation. “The information that the department collects through these texts will help improve the quality of its services while promoting stronger links between the police and the public. “

The service is accessible here. The program will be rolled out across the city by the end of the year.


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