New platform provides digital communications and messaging to guests resulting in increased customer service
âGordon McClendon, CEO of SPI Software
MIAMI, FLORIDA, UNITED STATES, April 11, 2022 /EINPresswire.com/ — Gordon McClendon, CEO of SPI Software, the leading provider of software systems and resort management solutions for timeshare developers and operators, recently announced a strategic partnership with ConnectionsGRP and the introduction of SPI Connectâ¢. The new platform will allow guests to connect to resorts, send and receive text messages throughout their vacation, from initial bookings through guest stay and post-stay communication.
SPI’s hyperscale communications platform, SPI Connectâ¢, provides a cloud-based messaging module that is fully integrated into SPI’s advanced timeshare/vacation ownership-focused application software, including a set full of modules that provide world-class timeshare resort management solutions.
McClendon adds, âOur SPI Connectâ¢ energizes the customer experience by advancing the world of customer communications. This transforms communication between resort and guests, increasing revenue, saving time and reducing costs through process streamlining. This unique personalized communication platform is what customers want. . Its implementation will greatly improve customer service and satisfaction scores, greatly enhancing every customer’s vacation experience. Today, texting is the preferred means of communication for most homeowners.
“The integration of ConnectionsGRP CPaaS with SPI’s software is the first step in helping solve the current communication crisis between guest and timeshare/vacation resorts. SPI Connectâ¢ provides properties with the ability to select in real time communication messages that are automatically triggered from SPI’s software, providing operational and communication efficiency for each property.Each outgoing text or IP message sent to a guest allows the guest to respond and communicate across all parties of a timeshare/vacation property,” said Anthony Link, CEO of ConnectionsGRP.
For Anthony Link, âSPI Connectâ¢ represents one of the only truly integrated CPaaS in vacation ownership software. cannot be triggered from events within the property software. This often leads to disjointed communication and a negative guest experience. SPI Connectâ¢ provides a breakthrough event in the vacation industry by prioritizing communication with guest booking data, resulting in frictionless communication between resorts and each guest, enhancing the guest experience, making every guest feel special and important.
To learn more about integrating SPI Connectâ¢ as a customer communication tool or other software solutions created exclusively for the hospitality and vacation ownership industry, please visit www.spisoftware. com or contact Lou Wolfson at 305-519-4297 or by email at lou [email protected]
About SPI software. SPI Software is the leading developer of management-oriented systems software in the global resort developer market. Their corporate philosophy of continuous development and innovation has led them to create the most advanced vacation ownership-focused technology in the world. Developed as state-of-the-art business application software, SPI’s technology is available to industry as an enterprise system or through individual modules that can be deployed via the cloud or on-premises.
ConnectionsGRP designs, develops and deploys transformative communication technology solutions, alleviating the current communications crisis that businesses have with their customers, patients and guests. ConnectionsGRP’s omnichannel CPaaS communications platform provides connectors to fully integrate all mobile messaging channels (text, WhatsApp, and chat) alongside any voice channel established by enterprises. Connecting businesses to their customers in a more meaningful and simplified way, using mobile messaging as the primary communication channel. For more information, visit www.connectionsgrp.com or text 866-767-CGRP.
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