As part of its efforts to crack down on “hate raids” and other abusive behavior, Twitch has confirmed that it is adding a new “verified chat by phone” option that will give streamers more control over who can participate in their channels. The existing email verification system has also been extended to be more “granular”.
New verification requirements can be set by channel owners and moderators on all accounts, new users, accounts under certain ages (1 hour, 1 day, 2 days, 3 days, 1 week, 2 weeks, 1 months, 3 months, 6 months), or accounts that followed for too little time. Exemption options are also available for VIPs, Subscribers, and Moderators.
Because “there are many reasons why someone may need to manage more than one account,” up to five separate accounts can be verified on a single phone number. To ensure that flexibility does not lead to abuse, if an account associated with a number is suspended, either for a single channel or for the entire site, all other associated accounts will also be suspended, and new accounts will not. be verifiable through a number that is actively suspended. However, email verification will only continue in chain-level suspensions.
To “reduce friction” and avoid hampering chat, phone and email verification will be a one-time deal that will apply to all of Twitch. But since verification by phone relies on codes sent by SMS (and because it is so easy to create new Voice Over IP numbers), the system will only be available via mobiles: landlines and VOIP will only be available. not supported.
This feature has been in the works for several months, but our work is not done. We are actively developing additional solutions to keep communities safe on Twitch and welcome your feedback on Uservoice: https://t.co/L40vBSAZH7September 29, 2021
The expanded controls for streamers have been spurred by a sharp increase in abusive behavior against streamers on Twitch, particularly in the form of “hate raids,” in which bots flood streaming chats with racism, homophobia and other hateful languages. This led to the rise of the #TwitchDoBetter hashtag and the remarkably successful #ADayOffTwitch campaign. This prompted Twitch to promise “improved channel-level ban breakout detection and additional account enhancements to help make Twitch a safer place for creators”; he also took legal action against two persistent hate looters who have repeatedly escaped attempts to ban them.
“Building this tool has been a major undertaking that has taken several months – and we know it’s been a long period of time for you,” Twitch said. “When we launch a new tool or feature, it’s critical that it works across devices and regions at scale from day one, which requires thoughtful and thorough planning, testing and deployment. “
The reaction to the announcement seems generally positive. Some users on Twitter have expressed concerns about bot farms using bogus email addresses for verification or the potential negative impact on the streamer audience, but most seem quite happy with the new feature. “It’s a big step in the right direction,” said one follower tweeted in response. “I complained a lot about needing this and needing credit where credit is due. Great job on that.”
Valorant pro Anthony “vanity” Malaspina was a bit more specific: “That’s what kids would call poggers,” he said. tweeted.
Twitch said it will monitor the impact of the new verification tool, which goes live today and can be accessed through the creator’s dashboard. More information is available through the Faq.