Home Message service Vonage Applauded by Frost & Sullivan for Fully Integrated API, Unified Communications and Contact Center-as-a-Service Platform and Competitive Strategy

Vonage Applauded by Frost & Sullivan for Fully Integrated API, Unified Communications and Contact Center-as-a-Service Platform and Competitive Strategy

0

Vonage’s VCP strategy comes at the perfect time when the industry and consumers recognize the value of programmable communications.

SAN ANTONIO, October 13, 2022 /CNW/ — Frost and Sullivan awarded Vonage, a global leader in enterprise cloud communications, the 2022 North American Competitive Strategy Leadership Award for its API-driven enterprise communications solutions. This recognition is part of Frost & Sullivan’s recent research focused on the North American API-enabled enterprise communications industry and, based on its findings, acknowledges Vonage with the 2022 North American Competitive Strategy Leadership Award for its API-driven business communication solutions. Through the Vonage Integrated Communications Platform (VCP), the company delivers enterprise cloud communications services through a unique combination of unified communications, contact center, and communications APIs.

Pandemic-related workflows, including curbside pickup, pre-appointment COVID-19 screening and telehealth visits, have underscored the need for corporate communications departments to adapt quickly to changing business environments. Every business, regardless of size or industry, needs more than a phone system or contact center to engage with customers effectively and meaningfully.

Vonage has a global community of over one million registered developers who leverage Vonage APIs to create custom, integrated and programmable solutions for an unlimited number of applications and use cases. The company also drives the organic development and innovation of its product portfolio through the single, integrated Vonage Communications Platform (VCP). The integrated platform for enterprise communication services includes Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), and CPaaS capabilities via APIs. Vonage’s open and extensible APIs allow companies to embed, integrate and program communications into the heart of their business processes.

Product and development synergies continually prove the company’s differentiated value of VCP, including:

  • Supports a wide range of communication modalities through APIs including voice, video, short message service (SMS), two-factor authentication, social media messaging channels, email and in-app notifications
  • Enables rapid development of new products and solutions in response to changing market demands and requirements
  • Enables Vonage to take a more holistic approach to consuming its platform
  • Pprovides businesses with a customized solution that exactly meets their needs and requirements.

According Michael Brandenburga senior industry analyst from Frost & Sullivan Connected Work, “Vonage has invested significantly in the development and acquisition of technologies to realize the vision of a fully integrated platform that enables a virtuous cycle for the provider and its customers and partners. As new technologies and APIs become available to developers through VCP applications, UCaaS and CCaaS deliver an enhanced employee or customer experience.”

“We are honored to be recognized by Frost & Sullivan for the strength of our API offering and strategy behind our robust Vonage Communications Platform, a differentiating combination of APIs, Unified Communications and Contact Center,” said NAME, TITLE for Vonage. “With the power of VCP, our customers are creating the kind of integrated, personalized connections that help them have more meaningful conversations with their own customers – from anywhere and on the channels of their choice for a truly unique experience. ”

VCP is a bold strategy and Vonage’s greatest strength, more strongly appealing to customers looking for fully integrated services. VCP enables the company and its customers to innovate and grow, especially when it comes to meeting the growing demand for video contact center agents. Vonage has seen significant video growth in personalized, secure, and integrated solutions that leverage video APIs to enable telehealth, social, and educational platforms. The company works closely with its customers to determine their specific needs and pricing for advanced business application integrations and embedded business applications.

“Vonage recognized that customers in different industries would need long-term programmable communication options and more traditional communication services. It aligns all of its core services on a shared platform for renewed success and growth in the UCaaS, CCaaS and CPaaS markets,” added Brandenburg. . With strong overall performance, Vonage wins Frost & Sullivan’s 2022 North American Competitive Strategy Leadership Award in the API-Driven Enterprise Communications Market.

Each year, Frost & Sullivan presents this award to the company that has leveraged competitive intelligence to successfully execute a strategy that results in stronger market share, competitive brand positioning and customer satisfaction. .

The Frost & Sullivan Best Practice Awards recognize companies in various regional and global markets for outstanding achievement and superior performance in leadership, technology innovation, customer service and strategic product development. Industry analysts benchmark market players and measure performance through in-depth interviews, analysis, and in-depth secondary research to identify industry best practices.

About Frost & Sullivan

For six decades, Frost & Sullivan has been recognized globally for its role in helping investors, business leaders and governments navigate economic change and identify disruptive technologies, megatrends, new business models and companies to action, resulting in a continuous stream of growth opportunities to ensure future success. Contact us: Start the discussion.

Contact:

Bianca Torres
Such. : 1.210.247.8860
E : [email protected]

About Vonage

Vonage, a global leader in cloud communications, helps businesses accelerate their digital transformation. Vonage’s communications platform is fully programmable and enables the integration of video, voice, chat, messaging, AI and verification into existing products, workflows and systems. Vonage’s conversational commerce app enables businesses to create AI-powered omnichannel experiences that drive sales and increase customer satisfaction. Vonage’s fully programmable Unified Communications, Contact Center and Conversational Commerce applications are built on the Vonage Platform and enable businesses to transform the way they communicate and operate from the office or remotely, delivering the flexibility needed to create meaningful commitments.

Vonage is headquartered in New Jerseywith offices everywhere United States, Europe, Israel and Asia and is a wholly owned subsidiary of Ericsson. To follow Vonage on Twitter, please visit www.twitter.com/vonage. To become a fan on Facebook, visit facebook.com/vonage. To subscribe on YouTube, go to youtube.com/vonage.

Vonage Media Contact: Santina Stankevich201-407-8474, [email protected]

SOURCE Frost & Sullivan